Direct Payments Support

Access information for Wales including local support in your area, local PA vacancies, training, peer support, etc. If your area isn’t listed below please contact our information services for assistance.

Wales Registered Office

Telephone: 02476 322 860



Thanks for your email and all the information provided Jacqui. I would like to say that I have been very pleased with the professional way in which you have handled my Mum’s case particularly during these difficult times. I never thought we would get to this point and I just want to say a big thank you from myself and my Mum. Wishing you well.

Many thanks for all your help Mandy, We are very pleased that we have been able to introduce the workers slowly, and that we are enjoying a bit of free time

I would like to say Fiona has been a real support, I know I can turn to her any time. She has been the best Rowan rep of all our time with you; 12 years I think .Also Ifan in Payroll, he speaks Welsh and I can ask him anything and he replies promptly and is very helpful too!

The service provided to me by the Rowan Organisation and you in particular Jacqui has been excellent. Professional, but also kind and supportive at what has been a very difficult time for my family.

HI Jacqui, I hope you’re well, this might be the last email you have from me for quite a while I’m quite nervous I’ve let going of the string but I know you’re always there for a back up. I can’t thank you enough for all the work that you have done for me and the support that you’ve given me to carry on with this as I think you know in December I would’ve given it all up because I couldn’t cope so I’d like to say thank you very much for all your support and your help. You went beyond your job role so thank you so much.

Hi Mandy, I want to thank you so much for your help it is greatly appreciated by me and my father and mother.

Thank you very much for your help and guidance Jacqui. I really appreciate it. I know I could not do it on my own without your much needed help.

HI Mandy, Thank you for everything you have done for us; setting it all up/paper work etc, couldn't have done it without you.

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