Direct Payments

The detail pages below are currently under development. You will shortly be able to access information for England including local support in your area, local PA vacancies, training, peer support, etc. If your area isn’t listed below please contact our information services for assistance. Check back soon.


Personal Health Budgets Support

Personal Health Budget (PHB) Support across England

Your local Integrated Commissioning Board (ICB) is committed to ensuring that Personal Health Budgets will be offered to all those who meet the eligibility criteria, as a way of meeting assessed care needs. To find out more about PHB’s please visit Visit Website.

Peer Support

Would you like to meet other people who receive Personal Health Budgets?

Peer Support Groups offer an invaluable opportunity to share ideas and suggestions as to how things may be improved…not only between yourselves, but to us, The Rowan Organisation, to your funding authority and to other local community and voluntary organisations.

Peer Support provides a great opportunity to meet and provide mutual support to fellow Personal Health Budgets users, share ideas/good practice and the opportunity to socialise.

We are looking to develop peer support groups across England and would be interested to hear from anyone who would like to be involved.  Please contact info@therowan.org or phone 02476 322860 to get involved.


Your Local Support Team

The Rowan Organisation has a small team of Independent Living Advisers; Jo, Sarah and Michelle, who provide support across England. The project is overseen by Steve Cotton (Personal Health Budgets Lead) and also supported by Naomi Issitt (Information Services Manager).

Our team has a wealth of knowledge and experience and our aim is to provide you with high quality information and support with regards to Direct Payments/Personal Health Budgets and how you can use them to achieve your outcomes.

We also provide support with practical tasks including the completion of associated paperwork, recruiting new staff and of course, ongoing support to become, and continue to be, a good employer. We work closely with our payroll and managed accounts staff to ensure that these services are also tailored to your individual requirements, should you choose to access them, and that communication between us all is effective.

We hope that in time, people receiving Direct Payments/PHB’s will benefit from increased confidence and independence and naturally, this will result in you requiring less support from ourselves. However, should your circumstances change for any reason and you`d like a little helping hand, please remember that we are here to help so if you contact us, we will pick up where we left off.

Our Head Office is based in Coventry and is staffed between the hours of 9am and 5pm, Monday to Friday however local staff are based within the locality in order to provide community based support.

To contact us, please contact our Information Services Team:

Phone:      02476 322860

E-Mail:      info@therowan.org

We look forward to hearing from you!

Our team is made up of…

Steve Cotton – Personal Health Budgets Lead

Naomi Issitt – Information Services Manager

Jo Houghton – Independent Living Advisor

Sarah Cooke – Independent Living Advisor

Michelle Bower – Independent Living Advisor

What We Do



Thanks for your email and all the information provided Jacqui. I would like to say that I have been very pleased with the professional way in which you have handled my Mum’s case particularly during these difficult times. I never thought we would get to this point and I just want to say a big thank you from myself and my Mum. Wishing you well.

Many thanks for all your help Mandy, We are very pleased that we have been able to introduce the workers slowly, and that we are enjoying a bit of free time

I would like to say Fiona has been a real support, I know I can turn to her any time. She has been the best Rowan rep of all our time with you; 12 years I think .Also Ifan in Payroll, he speaks Welsh and I can ask him anything and he replies promptly and is very helpful too!

The service provided to me by the Rowan Organisation and you in particular Jacqui has been excellent. Professional, but also kind and supportive at what has been a very difficult time for my family.

HI Jacqui, I hope you’re well, this might be the last email you have from me for quite a while I’m quite nervous I’ve let going of the string but I know you’re always there for a back up. I can’t thank you enough for all the work that you have done for me and the support that you’ve given me to carry on with this as I think you know in December I would’ve given it all up because I couldn’t cope so I’d like to say thank you very much for all your support and your help. You went beyond your job role so thank you so much.

Hi Mandy, I want to thank you so much for your help it is greatly appreciated by me and my father and mother.

Thank you very much for your help and guidance Jacqui. I really appreciate it. I know I could not do it on my own without your much needed help.

HI Mandy, Thank you for everything you have done for us; setting it all up/paper work etc, couldn't have done it without you.

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