Our Services
Services we can provide to support you
This list includes a full description of the services that we can provide in order to support you in managing your Direct Payment or Personal Health Budget. Each service element can either be purchased individually, or combined as part of a package. We choose to be transparent with our customers with regard to our pricing in order to enable you to make informed decisions effectively. However, should you require support to discuss your individual requirements or to decide what support would suit you best, please contact us to discuss.
All prices are inclusive of VAT – Price List September 2023
Support Services
Bronze Level Support (low)
£216
£4.15 per week
This plan provides up to 5 hours of remote working time per year.
This includes:
- Support to maximise the use of your budget in order to meet identified outcomes
- Support with contracts of employment and related documents
- Future-proofing: Discussions around circumstances or changes that may impact current arrangements
- Audit support to ensure systems for financial audits are in place
- Discussion and review of contingency arrangements
- Advice on purchasing Employer’s Liability Insurance and renewals
- Access to sample documentation and guidelines
Bronze Plus Level Support
£475.20
£9.15 per week
This plan provides up to 5 hours of working time per year in addition to one home visit.
This includes:
One home visit at the start to include:
- Recruitment requirements
- Set up of known PAs including Contracts of employment
- Advice on rotas to meet working time regulations
- Support with completing payroll forms
- Advice/Support on mandatory training including signposting – reduced Rowan rates
- Advice and signposting to appropriate insurance
- Support to maximise the use of your budget in order to meet identified outcomes
- Support with contracts of employment and related documents
- Future-proofing: Discussions around circumstances or changes that may impact current arrangements
- Audit support to ensure systems for financial audits are in place
- Discussion and review of contingency arrangements
- Advice on purchasing Employer’s Liability Insurance and renewals
Silver Level Support (Medium)
£756.00
£14.54 per week
This plan provides up to 17.5 hours of working time per year either in home or the office per year.
This includes:
- Advice on opening a bank account
- Support to maximise the use of your budget in order to meet identified outcomes
- Support with contracts of employment and related documents
- Future-proofing: Discuss circumstances or changes which may impact on current arrangements
- Audit support to ensure systems for financial audits are in place
- Discussion and review of contingency arrangements
- Advice on purchasing Employer’s Liability Insurance and renewals
- Access to sample documentation and guidelines
- One episode of recruitment support
- Access to local PA register
- Employment support with regard to changes in working conditions, times, or Job descriptions, including amendments to contracts
- Support with PA’s hours and rotas
- “Employers toolkit”, to include information on the roles and responsibilities of an employer, including health and safety, risk assessments, and training
- Signposting to “Good employer events”
- Liaising with the Insurer’s Legal departments to deal with any staff concerns or issues that may arise
Gold Level Support (High)
£1555.20
£29.91 per week
This plan provides up to 36 hours of working time per year either in home or the office per year.
This includes:
- Advice on opening a bank account for your Direct Payments
- Support to maximise the use of your budget in order to meet identified outcomes
- Support with contracts of employment and related documents
- Future-proofing: Discuss circumstances or changes which may impact on current arrangements
- Audit support to ensure systems for financial audits are in place
- Discussion and review of contingency arrangements
- Advice on purchasing Employer’s Liability Insurance and renewals
- 1-year subscription to our Information and Advice Line
- Access to sample documentation and guidelines
- Fully comprehensive recruitment support
- Access to local PA register
- Employment support with regard to changes in working conditions, times, or Job descriptions, including amendments to contracts
- Support with PA’s hours and rotas
- “Employers toolkit”, to include information on the roles and responsibilities of an employer, including health and safety, risk assessments, and training
- Signposting to “Good employer events”
- Liaising with the Insurer’s Legal departments to deal with any staff concerns or issues that may arise
- Liaising with local authorities including supporting reviews
- Any other support that may be required regarding managing your funding
Independent Living Support Hourly Rate
£43.20 per hour
The hourly rate can be purchased individually for small pieces of work or it can be purchased in addition to any of our other packages.
Remote Agency setup package
£129.60
If you would like to arrange agency provision, we can support you in putting your plans in place.
This will include:
- Assistance in identifying suitable agency provisions and relay your requirements for the service
- Support to agree on the hours of work with your chosen agency
- Advice on budget management and assistance with the negotiation of costs
- Advise with regards to obtaining a written contract of terms and conditions from your agency
Support Planning & Brokerage Services
£43.20 per hour
Our experienced team will support you to develop and write your person-centred support plan meeting all the requirements of the Local Authority or Health funder. We will support you to identify outcomes that are important to you and also how to achieve them. The service will provide:
The service will provide:
- A written person-centred Support Plan
- Full costings within your indicative budget (including comprehensive costings for employing PA’s)
- Support to identify a range of solutions to achieve your outcomes
- Support to review your plan
- All necessary liaison with the funder (Local authority / Health)
- Access to an online directory of resources that are available in your area (coming soon)
If Brokerage is required we will:
- Arrange and implement services as instructed
Documentation Check
£43.20
Compliance check to ensure that recruitment documents, including Job Description, person Specification, Advert, Contract of Employment are all legally accurate and compliant with current Employment legislation.
Invoicing Charge
£13.20 per annum
The Rowan Organsiation operates a paperless invoicing system in order to support the environment and reduce unnecessary costs. We will send customer invoices and other documents safely and securely by e-amil. If, however, you require these to be posted to you, this annual charge will be payable in advance.
Disclosure & Barring (DBS)
£99.20 per annum
**Special Delivery option for return of documents is an additional £7.50
The Rowan Organisation can carry out an enhanced DBS disclosure on PAs on behalf of the employer.
This includes:
- Sending out DBS documentation for the potential PA to complete
- Sending out paperwork for the employer to verify the documentation sent in to support the DBS application
- Returning all verification documents directly to the applicant
- Countersigning the DBS application and forwarding it to the DBS
- Consideration of the returned disclosure and ensuring that the applicant is suitable
- Suitable applicants will be admitted to our pool of vetted staff. Both the employer and potential PA will be notified
- The right of appeal is offered to any applicant who is not deemed to be suitable
- Notifying you when a disclosure is due for renewal
DBS Online Check
£18.00 per annum
Electronic checking service for DBS applicants who are already registered with the online update service.
Assisted Bank Account
Set up charge – One-off fee, applicable to all new assisted bank accounts.
Assisted bank accounts can be provided to administer the use of all funds available through Personal Budgets, Direct Payments, Personal Health Budgets, and any other funding sources available to you.
Assisted bank accounts are provided on the EML platform. They provide an individual sort code and account number and will provide any number of transactions per month.
Transactions are classed as:
- The receipt of funds from any source, including DP funds and personal contributions.
- Authorised payments from accounts, including invoices, salary payments, pension payments, HMRC payments, etc.
In addition, we will:
- Keep a full record of expenditure
- Monitor income and expenditure
- Provide statements of account
- Provide online access for the funding authority and the account holder. This enables viewers to have a real-time view of all account activity and encourages further independence and control for the user, which also ensures that funding authorities can audit accounts quickly and more easily.
- Invoices and other account documents are stored on the system and can be viewed at the click of a button.
Invoicing Charge
- If required, we will produce and send one invoice per month to the funding authority, in order for package funding to be released. (Additional invoices will incur additional charges. Please contact us to discuss.)
Audit Charge
- If required, we will provide copy documentation on a quarterly basis to the funding authority, including account statements, copy invoices and receipts.
One-off set up cost of £32.40
Ongoing monthly charge of:
Up to 8 transactions per month: £24.00 (£5.54 per week)
Up to 12 transactions per month: £36.00 (£8.31 per week)
Up to 16 transactions per month: £48.00 (£11.08 per week)
More than 16 transactions per month: £60.00 (£13.85 per week)
Pre-Paid Cards
£18.00 per card setup
Ongoing Monthly Charge of £10.80
(£2.50 per week)
Pre-Paid Cards Prepaid cards can be loaded with a specified level of funds and can be used as an alternative to cash or credit cards where there are chip and pin facilities. Only money that has been loaded onto the card can be spent so there is no overdraft facility, and it operates on a chip-and-pin basis so that funds are protected.
We will:
- Set up new cards
- Load cards with funds as directed
- Provide statements as required
- Allow transparent and immediate viewing access to approved users
Full details of how this operates are available on request.
Payroll Services
Payroll Setup Charge of £32.40
£7.80 per Pay Slip
Duplicate payslips, if required, are £3.90 each.
Our Payroll Service can provide a weekly, fortnightly, four weekly or monthly service. To reduce the cost of the service we would recommend four weekly or calendar monthly pay periods.
Payroll Service will provide the following:
- Registration of the employer with HM Revenue & Customs (HMRC)
- Deal with all correspondence from HMRC including Real Time Information (RTI) and end-of-year submissions
- Calculate all payments to employees as required
- Provide Payslips
- Calculate HMRC Payments
- Retain annual leave records for employees
Payroll Services
£32.40
£32.40 per Year
£21.60
Auto Enrolment set-up , including initial Declaration of Compliance
Ongoing Auto Enrolment support.
Repeat Declaration of compliance
HMRC Compliance Checks
£43.20 per hour
Historical checks to ensure that staff have been paid at least the minimum wage for all hours worked, including sleep in shifts, in accordance with the HMRC Compliance Scheme, introduced 2018.
Payroll Audit Reports
£10.80 per report
If your funder requires you to produce Audit Reports and you are using our Payroll Service we can produce these reports for you.
Please Note:-
- All prices are inclusive of VAT
- Prices may be subject to change without notice
- Package hours are inclusive of travel time