The Rowan Organisation is a leading provider of Direct Payments, Personal Budgets and Personal Health Budgets support services in England and Wales. For more information regarding our support please click HERE.
Published on 31st March 2020
We hope that all our customers and your families are keeping safe and well during this time and would like to take this opportunity to provide you with a further update in terms of the CoVid19 Coronavirus situation and how we are continuing to support you during this difficult and uncertain period.
The Rowan Organisation continues to follow the advice and guidance of the Governments and Public Health bodies in both England and Wales, in order to ensure that we are able to safeguard our staff, and to continue providing a quality service to all of our customers.
All of our staff, including our payroll and managed accounts workers, are now working from home. Both our office in Coventry and our office in Bangor, North Wales, are closed however post is being collected on alternate days and is being scanned immediately over to the relevant staff.
As mentioned previously, if you have requested pay slips through the post, there may be a slight delay in posting these to you but they can be provided immediately via email.
If you haven`t already done so, we would appreciate It if you could please provide us with an email address that we can use to contact you.
All face to face meetings remain suspended but we continue to use technology, including telephone, skype and zoom, to ensure that we can support you effectively.
We are experiencing very high levels of incoming calls currently and we are working hard to respond to all of them. We would urge you to keep checking our website for new information as this is the quickest and easiest way to access information. We are in the process of building a Questions and Answers factsheet on the coronavirus situation, based on the common queries being raised with our staff. Once this is done, we will upload this to the website and will review and update the content on a regular basis so that it can be of maximum use to you going forwards.
All calls are being answered by experienced staff but please be aware that the guidance on the Coronavirus situation is changing rapidly so if you require bespoke information about a particular area, it might be best for you to contact social services or health staff in your local area.
In addition, please remember that your Employers Liability Insurance provider can offer you ongoing support with all employment related issues.
Please also be reminded that we cannot take calls from staff who are employed by our customers, unless this is to provide hours for processing, with their employers consent. Unfortunately, we cannot respond to PA queries in relation to the Furlough scheme or other associated matters; Please discuss these with your employer directly or contact ACAS on 0330 107 5370.
If your Personal Assistants require evidence of their role in order to access services within the community, we can provide personalised letters or ID badges. The best way to contact us is by emailing email@example.com as all emails are checked and responded to regularly.
We maintain regular contact with Direct Payments and Personal Health Budget teams, social services practitioners and local health staff to ensure that we can continue to support you in the best way possible. Please let us know if you have any queries but also remember that you are not alone and your usual contacts should still be available within local authorities and clinical commissioning groups should you need them.
We will of course keep you updated should anything change but for now, please ensure that you keep following the government guidance, stay home wherever possible and stay safe. Thank you.
Please see below news articles and updates from a number of Local Authorities regarding Coronavirus. Please cluck on the title to open.
Published on 28th April 2020
If you receive your Direct Payments funding through Warwickshire County Council please click HERE for the latest guide to manage your wellbeing if you care for someone during the COVID-19 outbreak.
Published on 2nd April 2020
If you receive your Direct Payments funding through Gwynedd County Council please click HERE for the latest advice from the council.
Published on 30th March 2020
If you receive your Direct Payments funding through Denbighshire County Council please click HERE for the latest Frequently Asked Questions from the council.
Published on 30th March 2020
If you receive your Direct Payments funding through Warwickshire County Council please click HERE for the latest advice from the council.
Published on 13th March 2020
The government has published guidance for employers on what to do if you employ staff and they are diagnosed with the virus or are advised to self-isolate. It also advises on how to prevent the spread of the virus.
To view this guidance please click HERE.
Published on 1st March 2020
We are now working in Partnership with Mark Bates to provide high quality support and insurance to the people we support. We have been working with Mark Bates Insurance for many years supporting people in receipt of Direct Payments and Personal Health Budgets.
They can offer insurance solutions that cover...
For further information on the Insurance cover they offer please click HERE.
The Rowan Organisation is proud to announce the launch of our new sister company (TRO.plc), where our services will be available to new customers and businesses across England & Wales. This includes bespoke, high quality and affordable:
We are always looking to develop and improve on the services and support we provide. In order to get your valuable feedback we have developed an online survey for Service Users we have supported. This can be found below.
Thank you for your time in completing this.
As a User Led Organisation we are governed by our board of managment, which is made up primarily of Service Users.
We are looking for new members to join us shaping our Organisation now and the future. If you would like more information please e-mail us. We look forward to hearing from you.
In keeping with our ethos of accessibility for all, our website has been designed to be accessible and complies with the W3C Worldwide web accessibility standards (AA rating).
If you would like more information about the accessibility features of this website, please click here.
We hope that you find this website useful and welcome any feedback which may help us to improve it.