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Our Services

Independent LivingThe Rowan Organisation has over thirty years experience of supporting independent living. During this time, we have developed a range of services to support the use of Personal Budgets, Direct Payments, Personal Health Budgets and any other funds you may have available.

Below is a list of the services that we provide, which can be purchased individually or as part of a package, in order to ensure that all your support needs are met.

The Rowan Organisation can provide the following services:



Service Offered

Description of Service Offered

Price (£)

Initial Consultation

A free ½ hour consultation to determine what support you require. This can be done via e-mail or by phone, and in conjunction with a practioner if you prefer.

No charge.

Support Planning and Brokerage Service

Our experienced team will support you to develop and write your person-centred support plan meeting all the requirements of the Local Authority or Health funder. We will support you to identify outcomes that are important to you and also how to achieve them. The service will provide:

The service will provide:

  • A Written Support Plan
  • Full costings within your indicative budget (including comprehensive costings for employing PA’s)
  • Support to identify a range of solutions to achieve your outcomes
  • Support to review your plan
  • All necessary liaison with the funder (Local authority / Health)
  • Access to an online directory of resources that are available in your area (coming soon)
If Brokerage is required we will:
  • Arrange and implement services as instructed

£32.40 inclusive of VAT per hour

For discounted rates please see our packages below

Support Planning and Brokerage Packages

These packages offer a 10% discount on the standard hourly rate for support planning and brokerage.

  • Bronze: Up to 10 hours support, including a maximum of 1 visit.
  • Silver: Up to 15 hours support, including a maximum of 2 visits.
  • Gold: Up to 20 hours support, including a maximum of 3 visits.


£291.60 inclusive of VAT

£437.40 inclusive of VAT

£583.20 inclusive of VAT

Remote PA Setup Package

If a Personal Assistant has already been identified, we can provide efficient remote support to ensure that the responsibilities of being an employer are met.

This will include:

  • Support with drawing up job descriptions and person specifications
  • Advice on purchasing Employers Liability Insurance
  • Support with contracts of employment
  • Advice on setting up a payroll service and pension responsibilities
  • Advice on rates of pay and other associated costs
  • Advice on a contingency plan to cover disruption of normal arrangements
  • Access to sample documentation and guidelines

£168.00 inclusive of VAT

Remote Agency Set Up Package

If you would like to arrange agency provision, we can support you to put your plans in place.

This will include:

  • Assistance to identify suitable agency provision and to relay your requirements of the service
  • Support to agree the hours of work with your chosen agency
  • Advice on budget management and assistance with the nogation of costs
  • Advise with regards to obtaining a written contract of terms and conditions from your agency

£100.80 inclusive of VAT

Information and Advice Line Subscription

Fully trained ILA's within our information service can provide comprehensive, up to date and reliable information on all aspects of Direct Payments, Personal Budgets, Personal Health Budgets and any other funding.

Information is available in a range of formats in order to meet your individual requirements.

The subscription includes:

  • Support with employment related issues
  • Updates on changes to employment legislation, including information on minimum wage, current and anticipated developments
  • Access to sample documentation and guidelines
  • Quarterly newsletters available in accessible formats
  • Regularly updated website providing information in your area
  • Access to members only section within the website and peer support
  • Facebook and Twitter updates

£114.00 inclusive of VAT

£2.20 per week

Multi-buy discounts:

25% reduction when bought with a Bronze support package

50% reduction when bought with a Silver support package

Free of charge with a Gold support package

Disclosure and Barring (DBS) - Vetting Service

The Rowan Organisation can carry out an enhanced DBS disclosure on PA’s on behalf of the employer.

This includes:

  • Sending out DBS documentation for the potential PA to complete
  • Sending out paperwork for the employer to verify the documentation sent in to support the DBS application
  • Returning all verification documents directly to the applicant
  • Countersigning the DBS application and forwarding to the DBS
  • Consideration of the returned disclosure and ensuring that the applicant is suitable
  • Suitable applicants will be admitted to our pool of vetted staff. Both the employer and potential PA will be notified
  • The right of appeal is offered to any applicant who is not deemed to be suitable
  • Notifying you when a disclosure is due for renewal

£63.20 per check inclusive of VAT

Disclosure and Barring (DBS) - Update Service

We can provide an update on an existing DBS check, providing the applicant is registered for the update service and can provide their unique ID reference. NB. We must have sight of the original DBS certificate.

This includes:

  • Checking online to ensure that there have been no changes to the DBS status
  • Returning all verification documents directly to the applicant
  • Consideration of the returned disclosure and ensuring that the applicant is suitable
  • Suitable applicants will be admitted to our pool of vetted staff. Both the employer and potential PA will be notified
  • The right of appeal is offered to any applicant who is not deemed to be suitable

£18.00 per check inclusive of VAT

Managed Account

A Managed Account can be provided to administer the use of all funds available through Personal Budgets, Direct Payments, Personal Health Budgets and any other funding sources available to you.

Managed accounts will:

  • Receive all invoices, receipts and payment requests
  • Make all authorised payments from accounts
  • Keep a full record of expenditure
  • Monitor income and expenditure
  • Provide statements of account
  • Allow transparent and immediate viewing access to approved users
  • Pre-paid card included (if required)

One off set up cost of £24.00 inclusive of VAT

Ongoing monthly charge of £13.40 inclusive of VAT

(£3.10 per week)

Pre-Paid Cards

Pre-Paid Cards Prepaid cards can be loaded with a specified level of funds and can be used as an alternative to cash or credit cards where there are chip and pin facilities. Only money that has been loaded onto the card can be spent so there is no overdraft facility, and it operates on a chip and pin basis so that funds are protected.

We will:

  • Set up new cards
  • Load cards with funds as directed
  • Provide statements as required
  • Allow transparent and immediate viewing access to approved users

Full details of how this operates are available on request.

£10.00 per card setup

Ongoing monthly charge of £5.00 inclusive of VAT

(£1.15 per week)

Payroll Services

Our Payroll Service can provide a weekly, fortnightly, four weekly or monthly service. To reduce the cost of the service we would recommend four weekly or calendar monthly pay periods.

Payroll Service will provide the following:

  • Registration of the employer with HM Revenue & Customs (HMRC)
  • Deal with all correspondence from HMRC including Real Time Information (RTI) and end of year submissions
  • Calculate all payments to employees as required
  • Provide Payslips
  • Calculate HMRC Payments
  • Retain annual leave records for employees
  • Auto Enrolment set-up and ongoing support

Payroll Set Up Charge of £30 inclusive of VAT

£6.00 inclusive of VAT per Pay Slip

Pensions - £30 one-off set up cost and £28.80 per year inclusive of VAT ongoing charge (£0.46 per week)

Payroll Audit Reports

If your funder requires you to produce Audit Reports and you are using our Payroll Service we can produce these reports for you.

£2.40 per report inclusive of VAT

Recruitment Line

If you wish to recruit PA’s independently without support from our local team, you can use our Recruitment Line; this is an online-based service.

The Recruitment Line will:

  • Help set up an advertisement
  • Place the advert on the Rowan Organisation's website
  • Provide advice on how to place an advert on 'Employer Direct' (JobCentre Plus) website or place the advert for you
  • Act as a mailing address
  • Receive completed application forms collate and forward for short listing

For additional local support please see our support packages or hourly rate.

£36.00 inc. VAT per recruitment drive, up to the closing date

If unsuccessful a re-recruitment drive can be purchased at a reduced rate of £30 inc. VAT

Bronze Level Support (Low)

This plan provides up to 5 hours working time per year.

This includes:

  • Support to maximise the use of your budget in order to meet identified outomes
  • Support with contracts of employment and related documents
  • Future proofing: Discussions around circumstances or changes which may impace on current arrangements
  • Audit support to ensure systems for financial audits are in place
  • Discussion and review contingency arrangements
  • Advice on purchasing Employer's Libility Insurance and renewals
  • Access to sample documentation and guidelines

£168.00 inclusive of VAT

(£3.23 inclusive of VAT per week)

Bronze PLUS Level Support (Low)

This plan provides up to 5 hours working time per year PLUS one home visit at the start.

This includes:

One home visit at the start to include:

  • Set up of known PA's including Contracts of employment
  • Advice on rotas to meet working time regulations
  • Support with completing payroll forms
  • Advice/Support on mandatory training including signposting - reduced Rowan rates
  • Advice and signposting to appropriate insurance

Also:

  • Support to maximise the use of your budget in order to meet identified outomes
  • Support with contracts of employment and related documents
  • Future proofing: Discussions around circumstances or changes which may impace on current arrangements
  • Audit support to ensure systems for financial audits are in place
  • Discussion and review contingency arrangements
  • Advice on purchasing Employer's Libility Insurance and renewals
  • Access to sample documentation and guidelines

£384.00 inclusive of VAT

(£7.39 inclusive of VAT per week)

Silver Level Support (Medium)

This plan provides up to 17.5 hours working time per year either in home or the office per year.

This includes:

  • Advice on opening a bank account
  • Support to maximise the use of your budget in order to meet identified outomes
  • Support with contracts of employment and related documents
  • Future proofing: Discuss circumstances or changes which may impace on current arrangements
  • Audit support to ensure systems for financial audits are in place
  • Discussion and review contingency arrangements
  • Advice on purchasing Employer's Libility Insurance and renewals
  • Access to sample documentation and guidelines
  • One episode of recruitment support
  • Access to local PA register
  • Employment support with regards to changes in working conditions, times or Job descriptions, including amendments to contracts
  • Support with PA's hours and rotas
  • "Employers toolkit", to include information on roles and responsibilities of an emplyer, including health and safety, risk assessments and training
  • Signposting to "Good employer events"
  • Liaising with Insurers Legal departments to deal with any staff concerns or issues that may arise

£588.00 inclusive of VAT

(£11.31 inclusive of VAT per week)

Gold Level Support (High)

This plan provides up to 36 hours working time per year either in home or the office per year.

This includes:

  • Advice on opening a bank account for your Direct Payments
  • Support to maximise the use of your budget in order to meet identified outomes
  • Support with contracts of employment and related documents
  • Future proofing: Discuss circumstances or changes which may impace on current arrangements
  • Audit support to ensure systems for financial audits are in place
  • Discussion and review contingency arrangements
  • Advice on purchasing Employer's Libility Insurance and renewals
  • 1 year subscription to our Information and Advice Line
  • Access to sample documentation and guidelines
  • Fully comprehensive recruitment support
  • Access to local PA register
  • Employment support with regards to changes in working conditions, times or Job descriptions, including amendments to contracts
  • Support with PA's hours and rotas
  • "Employers toolkit", to include information on roles and responsibilities of an emplyer, including health and safety, risk assessments and traiing
  • Signposting to "Good employer events"
  • Liaising with Insurers Legal departments to deal with any staff concerns or issues that may arise
  • Liaising with local authorities including supporting with reviews
  • Any other support that may be required regarding managing your funding

£1209.60 inclusive of VAT

(£23.26 inclusive of VAT per week)

Independent Living Support Hourly Rate

The hourly rate can be purchased individually for small pieces of work or it can be purchased in addition to any of our other packages.

£36.00 inclusive of VAT per hour

Additional Monitoring and Payment Support

We will support you to complete the financial monitoring forms, which are required by your funding authority and will also support you to make payments to your staff. Travel is included within the allocated time.

  • Quarterly Monitoring visits; Four x 2 hours visits per year
  • Four Weekly Payment visits; Thirteen x 2 hour visits per year



£268.00 inclusive of VAT

£873.60 inclusive of VAT

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