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Welcome to the Rowan Organisation's Website.

The Rowan Organisation is a leading provider of Direct Payments, Personal Budgets and Personal Health Budgets support services in England and Wales. For more information regarding our support please click HERE.

DBS Service update - 6th October 2020

We are temporarily not processing any new DBS applications however hope to be offering this service again as soon as we are able to. Any current applications which have been submitted to us will be completed as usual. We apologise for any inconvenience this may cause.

The Rowan Organisation's update - Coronavirus (COVID-19)

Published on 31st March 2020

We hope that all our customers and your families are keeping safe and well during this time and would like to take this opportunity to provide you with a further update in terms of the CoVid19 Coronavirus situation and how we are continuing to support you during this difficult and uncertain period.

The Rowan Organisation continues to follow the advice and guidance of the Governments and Public Health bodies in both England and Wales, in order to ensure that we are able to safeguard our staff, and to continue providing a quality service to all of our customers.

All of our staff, including our payroll and managed accounts workers, are now working from home. Our office in Coventry is closed however post is being collected on alternate days and is being scanned immediately over to the relevant staff.

As mentioned previously, if you have requested pay slips through the post, there may be a slight delay in posting these to you but they can be provided immediately via email.

If you haven`t already done so, we would appreciate It if you could please provide us with an email address that we can use to contact you.

All face to face meetings remain suspended but we continue to use technology, including telephone, skype and zoom, to ensure that we can support you effectively.

We are experiencing very high levels of incoming calls currently and we are working hard to respond to all of them. We would urge you to keep checking our website for new information as this is the quickest and easiest way to access information. We are in the process of building a Questions and Answers factsheet on the coronavirus situation, based on the common queries being raised with our staff. Once this is done, we will upload this to the website and will review and update the content on a regular basis so that it can be of maximum use to you going forwards.

All calls are being answered by experienced staff but please be aware that the guidance on the Coronavirus situation is changing rapidly so if you require bespoke information about a particular area, it might be best for you to contact social services or health staff in your local area.

In addition, please remember that your Employers Liability Insurance provider can offer you ongoing support with all employment related issues.

Please also be reminded that we cannot take calls from staff who are employed by our customers, unless this is to provide hours for processing, with their employers consent. Unfortunately, we cannot respond to PA queries in relation to the Furlough scheme or other associated matters; Please discuss these with your employer directly or contact ACAS on 0330 107 5370.

If your Personal Assistants require evidence of their role in order to access services within the community, we can provide personalised letters or ID badges. The best way to contact us is by emailing info@therowan.org as all emails are checked and responded to regularly.

We maintain regular contact with Direct Payments and Personal Health Budget teams, social services practitioners and local health staff to ensure that we can continue to support you in the best way possible. Please let us know if you have any queries but also remember that you are not alone and your usual contacts should still be available within local authorities and clinical commissioning groups should you need them.

We will of course keep you updated should anything change but for now, please ensure that you keep following the government guidance, stay home wherever possible and stay safe. Thank you.

News and updates regarding Coronavirus

Please see below news articles and updates from a number of Local Authorities regarding Coronavirus. Please click on the title to open.

Published on 8th October 2020

The Department of Health and Social Care, in advance of full bespoke guidance for PAs and direct payment holders about the invitation to get a flu vaccination, has asked us to share the following information with our networks. This is so that PAs can begin to access the flu vaccination now.

All frontline health and social care workers should get the winter flu vaccination - including all Personal Assistants (PAs). For the first time, this year, PAs will be able to access the vaccine free of charge from GPs and community pharmacies, via the NHS Complementary Scheme. This vaccination is available now. (Local availability may vary).

To access the scheme, PAs will simply need to attend a GP surgery or community pharmacy and identify themselves as a PA. However, we are aware that individuals have been asked to provide proof in the past and we have therefore provided a letter that can be used for identification, as attached.

The process for PAs to access the flu vaccination, is as follows:

  • Print a copy of the letter found HERE.
  • The direct payment holder, as employer, will fill out this letter, to prove they employ the PA. Once the PA has this, this will act as their ‘letter of entitlement’ to the vaccination.
  • They will then need to visit their local GP or community pharmacist, who will be able to give them the flu vaccination. If they need to prove their entitlement, they can use the letter of entitlement
  • The vaccination will then be given to them, free of charge.

Published on 24th April 2020 - (source - Skills for Care)

The Coronavirus National Testing Programme has now expanded capacity to test other frontline workers who are having to self-isolate due to having coronavirus-like symptoms or because a member of their household has symptoms.

This expansion includes all personal care assistants (PAs), across both health and social care, who meet the criteria set out above.

The full list of eligible employers now includes:

  • All NHS and social care staff, including hospital, community and primary care, and relevant staff providing ancillary support to frontline NHS services (e.g. accommodation, catering) and voluntary workers.
  • All PAs, across both health and social care
  • Police, fire and rescue services.
  • Local authority staff, to include core and essential workers such as those working with vulnerable children and adults, with victims of domestic violence, and with the homeless and rough sleepers, and those staff essential to the continuity of business.
  • Defence, prisons and probation, and judiciary staff.
  • Front-line benefits workers

See Government information on the types of workers who may now be eligible for testing.

What do PAs and their employers need to do?

  • Any PAs who think they are eligible and need to be tested are being instructed to speak to their employer first.
  • Employers will need to complete the ‘Confirmation of employment and eligibility for testing- letter of ID’ and send it to their PAs with the presentation slides. These presentation slides includes a list of ‘drive-through’ regional test site locations.
  • PAs will then able to register themselves for a test at the link provided within the invitation – using the link for ‘Other Government Departments’.
  • Any PAs to be tested will need to attend a specified regional test location and must drive/be driven using their own car or a car that belongs to a member of their household.

Published on 2nd April 2020

If you receive your Direct Payments funding through Gwynedd County Council please click HERE for the latest advice from the council.

Published on 30th March 2020

If you receive your Direct Payments funding through Denbighshire County Council please click HERE for the latest Frequently Asked Questions from the council.

Published on 30th March 2020

If you receive your Direct Payments funding through Warwickshire County Council please click HERE for the latest advice from the council.

Published on 13th March 2020

The government has published guidance for employers on what to do if you employ staff and they are diagnosed with the virus or are advised to self-isolate. It also advises on how to prevent the spread of the virus.

To view this guidance please click HERE.

Published on 1st March 2020

Independent LivingWe are now working in Partnership with Mark Bates to provide high quality support and insurance to the people we support. We have been working with Mark Bates Insurance for many years supporting people in receipt of Direct Payments and Personal Health Budgets.

They can offer insurance solutions that cover...

  • Direct Payments – Home Employment
  • Personal Health Budget – Home Employment with Healthcare
  • Self-Employed Personal Assistants
  • Adapted Home Building and Contents
  • Mobility Equipment

For further information on the Insurance cover they offer please click HERE.

Support for businesses and employers throughout the UK.

The Rowan Organisation is proud to announce the launch of our new sister company (TRO.plc), where our services will be available to new customers and businesses across England & Wales. This includes bespoke, high quality and affordable:

For further information please view our English brochure or our Welsh brochure. If you have any enquiries please contact our team on 02476 322860 or e-mail TROplc@therowan.org.

The Rowan Organsiation Privacy Policy

The Rowan Organisation strictly adheres to the GDPR and our full Privacy Policy can be viewed by clicking here.

Have you / do you use our services?

We are always looking to develop and improve on the services and support we provide. In order to get your valuable feedback we have developed an online survey for individuals we have supported. This can be found below.

Take me to the survey.

Thank you for your time in completing this.

Board Membership.

Would you like to join our board?

As a User Led Organisation we are governed by our board of managment, which is made up primarily of individuals who use Direct Payment or Personal Health Budget funding.

We are looking for new members to join us shaping our Organisation now and the future. If you would like more information please e-mail us. We look forward to hearing from you.


In keeping with our ethos of accessibility for all, our website has been designed to be accessible and complies with the W3C Worldwide web accessibility standards (AA rating).

If you would like more information about the accessibility features of this website, please click here.

We hope that you find this website useful and welcome any feedback which may help us to improve it.

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